Where can I contact you if I need to change my delivery address or if I have problems with payment for an order or preorder that I have made?
If you want to change your delivery address and have already received an email with a tracking number from us, please contact the shipping company directly.
If you have not yet received an email with a tracking number from us and would like to make some changes to your order, please contact us at firstname.lastname@example.org. Please, understand that it is not possible to add any goods to your order or to change the kind of goods that you have ordered.
Who can I contact if I need to order wholesale?
Our business team is available for you on the email address email@example.com. State all your requirements and one of our salespeople will get back to you.
When can I order your new RespiPro VK – Virus Killer facemasks and ReSpimask VK – Virus Killer respirators with accelerated copper oxide?
These unique face masks are currently being produced. We launched pre-orders on 20th March. After you preorder and we accept your payment, the goods will be dispatched within 4 weeks at the latest.
The nanofiber layer in these face masks intercepts viruses and bacteria and the layer of accelerated copper oxide kills them, which ensures the functionality of the facemasks.
How many times can I use the face mask?
The nanofiber filter mechanically captures the virus (on a similar principle to a sieve), while the copper oxide then kills the virus. Deactivated viruses can no longer multiply in the filter and there is no risk of secondary infection if the mask is reused.
Our RespiPro VK – Virus Killer facemasks and ReSpimask VK – Virus Killer respirators can be used repeatedly, with up to 24 hours of protection in total. For example, if you wear the facemask for 3-4 hours a day, one will last you for a week. Information about the effectivity, packaging and pricing is available on our e-shop here and on our website here.
When will ReSpimask, RespiPro White a RespiPro Carbon be available?
Once we know the date, we will inform you on shop.respilon.com as well as on our Facebook page Respilon.
When will the R-shield neck gaiters be available?
We restock R-shields every working day at 7 AM and 4 PM (CET). Preorders of ReSpimask VK- Virus Killer and RespiPro VK – Virus Killer are possible at 9 AM and 6 PM (CET). We regularly update the information on availability of our products on our e-shop shop.respilon.com.
What is the status of my order with R-Shields?
We are doing our best to dispatch parcels in the shortest time possible. Considering the high demand, we ask you to be patient and to understand that the maximum expedition time is 14 days. If it has been over 14 days since you paid for your order, please contact us by e-mail at firstname.lastname@example.org.
Will the R-shield neck gaiter protect me against the coronavirus?
The neck gaiter has a sewn-in nanofiber filter in the mouth and nose area, the same filter that we use in our ReSpimask face masks. This material ensures a 99.9% interception of all viruses and bacteria. This effectivity was confirmed by the result from an independent testing in an American institute Nelson Labs. If you follow the instructions for wearing, washing and you observe standard hygienic rules, R-shield will protect you against the coronavirus.
You can find the relevant certificates here.
How should I wear and take care of my R-shield?
If you want your neck gaiter to protect you, put the R-shield on in a safe environment – only then you can expose yourself to a high-risk environment. Once you have put it on, try to avoid touching your face or the neck gaiter. If you need to drink, eat or adjust your R-shield, disinfect your hands first – best with an antibacterial gel with alcohol. If you need to take the neck gaiter off in a high-risk environment, do not take it off completely – do not pull it over your head but keep it around your neck and ready to use. After you return from the high-risk environment, take your R-shield off in the following way: roll up the lower part of the R-shield under your chin and then pull it carefully over your head without creasing the fabric with the nanofiber membrane in front of your mouth and nose.
Wash the R-shield in a washing machine on 30 °C – at best separately on a hand washing program. The amount of water is the important factor – it will wash away potential residues of viruses. Then leave the neck gaiter to dry out properly for 12 to 24 hours. Disinfecting, sterilizing or ironing can damage the R-shield’s protective membrane. Use good judgment and wash the neck gaiter every day in case of exposing yourself to a high-risk environment.
Is it even possible to meet the current demand?
It is not in the powers of any commercial subject to boost their supply enough to correspond to the current demand “overnight”. We are doing our best to offer the protection that you require with the highest quality and in sufficient amounts in the shortest time possible. Under current circumstances it is not always possible to provide you with the exact dates and more details. The situation is constantly changing. Therefore, we ask you to be patient and tolerant. Thank you.